Join the Team!

Committed Services Consultant

Remote, full-time, minimal travel possible

We are a fast-growing women-owned Salesforce Consulting Partner that supports nonprofit organizations and educational institutions by leveraging the power of Salesforce. Our team members have the chance to implement many Salesforce Clouds including: Education Cloud, Nonprofit Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and more!

Why we’re a great team to work with:

  • All of our team members are 100% remote.
  • We are flexible with a focus on core working hours to ensure clients are supported. Our leadership team respects work boundaries and we expect team members to do so as well, remembering that we all work in different time zones.
  • Summer hours June – August.
  • Full-time Elevation Solutions employees will receive 3 weeks of paid time off.
  • Team building is important to us and we collaborate through Zoom, Slack and in-person events when possible (offsites, onboarding, training, etc.).
  • We provide access to a technology fund, a 401(k) match and referral bonuses.
  • Elevation Solutions contributes 80% of our base medical plan premium for both our team and their dependents. We cover 50% of dental premiums.

SALESFORCE COMMITTED CONSULTING CONSULTANT

This role is key to supporting clients post-implementation with configuration enhancements, report building, additional training, and general support questions. As a Salesforce Committed Consulting Consultant, you will be responsible for providing ongoing support, maintenance, and optimization of Salesforce platforms for our clients. You will work closely with clients to understand their business needs and provide tailored solutions to enhance their Salesforce experience.

Responsibilities

  • Support client’s post-implementation with support-related configuration requests of the Salesforce environment according to client specifications.
  • Troubleshoot and resolve technical issues, ensuring timely resolution and minimal disruption to client operations in accordance with established SLAs.
  • Collaborate with clients to identify opportunities for enhancements and customizations based on their evolving business needs.
  • Conduct training sessions, and workshops, and lead power user group meetings for end-users to enhance their understanding of Salesforce functionalities.
  • Maintain accurate documentation of system configurations, processes, and user guides to support knowledge sharing and compliance.
  • Monitor system performance and provide regular reports on usage, performance metrics, and improvement recommendations. Perform an annual org health check to identify system optimization needs.
  • Perform scheduled system maintenance including release management and duplicate management.
  • Work closely with cross-functional teams, including developers, project managers, and business analysts, to deliver integrated solutions.

Requirements

  • 2 – 3+ years experience as a Salesforce Administrator, Salesforce nonprofit/education experience preferred.
  • Salesforce Administrator Certification is required.
  • Experience supporting a medically-focused nonprofit is preferred.
  • Excellent written and verbal communication skills are necessary.

Apply below or send your resume and an email introduction to admin@elevation.solutions.

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