# Change Management

## How we stay focused on the human side of technology implementations

## Awareness

Our consultants provide transparent communication, customized for the roles on your team, explaining the changes ahead and what effort is required from your organization to create a successful outcome. This includes:

- Clear staffing requirements
- Realistic time commitments
- Ongoing maintenance expectations
- Customized communication plans for personas specific to your organization

## Communication

Our iterative build approach creates a consistent schedule that showcases changes as they are made through weekly updates. Diligently following this process helps us deliver projects on budget and on time.

- Deliverables reviewed after each phase and before proceeding to the next phase
- Steps and phases customized for each project

## Champion

With your help, we’ll show the fast and personalized impacts Salesforce can make on your team’s daily life. For technology implementations, Champions are an essential part of project success.

- Each primary function is given the opportunity to have a Champion
- Time commitment of team Champions is transparent
- Feedback loop enforced to ensure Champion input is utilized

## Action

From the first day of the project past go-live, we encourage learning via Salesforce-generated training and materials we create for your specific team members.

- Customized documentation provided to train each key persona on your team
- Personalized training conducted by our team

## Reinforcement

Elevation Solutions helps you make the new and updated Salesforce platform a part of your everyday.

- Reinforced from the bottom up and top down
- Dashboards and reports utilized in 1:1s
- Integrate Salesforce and its data into daily conversations and operations
- Actionable data

## Let’s start a conversation.